I've been following this shit for a while now.
People have known that Sony's customer data has been unencrypted for the past two months or longer.
All the information on people's personal data and CC numbers were in plain text and easily obtainable, I guess there weren't any problems because hackers just assumed that Sony protected their shit, so why bother. That is until someone tried...
It was also revealed a while ago that Sony illegally gathers a lot of strange information of their customers, such as make and model of the connected Tvs, HDMI cable manufacturers, logs information about USB devices inserted in the PS3, any cell phone information if it is charged thru the PS3 cord, AS WELL AS LOGGING ALL CHAT MESSAGES IN REAL TIME...
Turns out they didn't offer privacy at all, actually they were actively pooling information from their users, without encrypting their results...